Ralph E. Grabowski - marketingVP - fact-gathering, analytical Marketing to steer the enterprise

 

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"The Board's Fiduciary Responsibility To Market Research"
 

The Board's 
Fiduciary Responsibility 
To Market Research

20 questions for the Board to guide the CEO and the corporation

 
Contents

Abstract
The Evidence is in
The data
Old strategies
New Ratio
Market Research is the upstream process
The Board and strategy
M/E Ratio™ tool
Twenty questions
Reviews and reaction
about The Corporate Board
About the
author

Reprint - PDF, 9 pages, 0.15 MB

 

A New Metric

This author developed the M/E Ratio™ to guide technology-based enterprises.  The metric was created for the MIT Enterprise Forum, a world-wide non-profit affiliate of MIT which assists these companies.

The M/E Ratio™ applies to technology-based enterprises investing in the development of standard products.  This new model separates marketing from the functions of promotion and selling.  Formulating a ratio of marketing to engineering installs marketing concurrently with engineering, and sizes the market research budget with a readily identified number (engineering investment).

  • Apportion the marketing investment relative to the engineering investment.  Marketing is an investment, just as engineering is an investment.  New products and new businesses do not have a sales stream to divide for an estimate of marketing, but they normally have a well-estimated engineering investment.

  • The M/E Ratio™ should be a minimum of 1.  Invest at least one dollar in marketing for each dollar invested in engineering.  The magnitude of the challenge simply requires it.  Invest more in market research than in engineering to find out who is going to buy the darn thing.

  • Invest those marketing dollars either before, or simultaneously with the engineering dollars.  This becomes one definition of marketing, and a means to distinguish marketing from promoting and selling.  Marketing occurs at a special time during product development.  Marketing is the process that comes before the product is ready.

This model has been tested against real-world results.  Data were gathered from the end points, from major successes and serious failures.  (The mediocrity in the middle was ignored.)  Some labels of success or failures are obvious and acknowledged by the industry, such as Intuit’s success, or arrive from this author’s business judgment.  Other appellations are self-proclaimed, as is Keithley’s public declaration of failure.  The M/E Ratio™ is not available from annual reports, and was developed by personal interview.  Note that M/E Ratio™ data was collected narrowly, generally for one product at one time.  For example, Varian Associates supplied data from a 1969 failure from one division and a 1993 success from another.  That does not mean that Varian in 1998 is either an overall success or failure.  The placement of any company constitutes neither an endorsement nor an indictment by this author.

More than $1 Trillion is represented either in value creation by the successes, or in capital squandering by the failures.  The data are consistent from the 1940s into the 2000s, from startups to Fortune 500 firms, and across a broad range of technology-based enterprises.

 
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